Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3–5 business days after payment has been successfully completed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or periods of high order volume, processing may take slightly longer.

Estimated Delivery Time

Our estimated total delivery time is approximately:

25–35 calendar days from the date the order is placed.

The estimated delivery time includes order processing and international transportation.

Delivery times may vary depending on the destination country, local postal service, customs clearance, weather conditions, and other circumstances beyond our control.

Please note that the estimated delivery time is not a guaranteed delivery date.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 3–7 business days to update after the package has been dispatched.

Customers can use the tracking number provided to check the latest delivery status of their order.

Delayed Orders

If your order has not arrived within 35 calendar days, please contact our customer service team.

We will contact the shipping carrier, investigate the package status, and provide you with an appropriate solution.

Occasional delays may occur because of:

Customs inspections or clearance delays
Public holidays or peak shopping seasons
Severe weather or transportation disruptions
Incorrect or incomplete delivery information
Delays caused by local delivery providers

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you need to change your shipping address. Once an order has been shipped, we may not be able to change or redirect the package.

We are not responsible for packages that cannot be delivered because the customer provided an incorrect or incomplete address.

Lost or Missing Packages

If the tracking information shows that your package has been delivered but you have not received it, please:

Check around your property, mailbox, reception area, or parcel locker.
Ask family members, neighbors, or building management whether they accepted the package.
Contact the local delivery carrier using the tracking number.
Contact our customer service team if the package still cannot be located.

We will assist you in investigating the shipment with the carrier.